We bought all new appliances from Sears based on consumer reports surveys paying more than we would have for other brands. We have had problems with each of them, but none more than the washing machine.
Shortly after the warranty expired the clothes started coming out as dirty as we put them in. There is nothing we can do at this point except to pay for the service calls, which have not seemed to help.
They have terrible customer service that are not friendly nor helpful. We will not be making any future purchases at Sears and will be encouraging friends and family to do the same.