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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
Value for money

We bought a tool at your Hackensack, NJ Location 40 days ago. We never needed it and were only able to try to return it yesterday as we were away on a family emergency from July 27th through this past week.

My husband was told at the counter that the policy is 30 days - the item was never opened and you had more on the shelf, so it wasn't like returning Shorts at the end of the summer when winter clothes are on the rack.

He asked to speak to the manager and was directed to talk to Darwin Cruz - who stood behind the policy.

When my husband tried to explain the issue - Darwin said "What's the matter with you, Can't you read?" Quote end quote. I find that extremely UNPROFESSIONAL - and will be telling everyone we know how awful your store and management is.

Product or Service Mentioned: Sears Manager.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Manager or return policy.

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