I bought the house I currently live in ten years ago. The builder installed ALL Sears appliances, including a remote garage door opener.
That opener failed after about 9 years. Thinking that a Sears replacement would be OK, I bought a higher quality Craftsman opener in January 2007. Here it is April 2008, and the door doesn't work---it will not respond to any of the remote controls. Sooooo....I contact Sears for a service call and am told that a service representative would be at my home on 9 April 2008 between 8AM and 5PM, and would call before arriving.
Took the day off to await the service represent. It is now 6PM on 9 April, and nobody has either showed up or called.
It appears that Sears service is just as reliable as their products----NOT!!