I have a service contract and was to have a part replaced on the microwave. It is a 1 piece Bosch microwave/oven. They sent out someone that didn't know Bosch and couldn't put the part in. But the kicker was that he "broke" the oven. He did something while working on the unit that disabled the oven. So he called in and talked to his supervisor to schedule someone to come out the next day to fix what he messed up. Only they never showed. After 5 hrs. of waiting I had the appt. rescheduled for 2 days later. Time will tell whether they show or not. Regardless, they sent the wrong person out to do the job and left me hanging the next day waiting uselessly.
And this is not the first time it has happened with them. I had 4 no-shows for my refrigerator problem. That took 6 appts, including the no shows, and some strong arming from the sales person to get it replaced with a new one since they couldn't fix it. And more issues with my dryer that eventually got replaced.
Bottom line is that I bought a condo full of appliances from them, got the extended warranty on everything and regret every minute of it. The sales person was and has been great but the service leaves lots to be desired.