I bought an upright vacuum cleaner, model no 116.31100900 February 14, 2011. Twice the red light has come on where the brushes won't turn. There is a clog. The first time was in Jaanuary 2012 and I took it to Sears repair. After many phone calls, Sears loosing my machine, etc., I got it back February 17, 2012. Because of the mix up, etc., Sears did not charge me for the repair. But now the same thing has happened. I am a single senior with only a small dog. There can't be things on my floor that would cause a clog. I am afraid to take my machine back to Sears repair.
I was so careful when I was buying a vacuum. Used Consumer's Digest even. So, both Sears' vacuums and Consumer's Digiest doesn't really give me much confidence.
Edith M. Rucker
Review about: Sears Repair.
Monetary Loss: $260.