I brought my canister vacuum to the Schaumburg Il. repair center after seeing a You Tube video with the exact issue we were experiencing.
The video showed how to replace a switch to solve the problem but since I am recuperating I bought it in. Received a call a week later saying I need several new parts including a new wheel and wand for a total of $225. I told the rep that this 5 year old vacuum only had one issue (beater bar going on and off) and the video described how to fix it with a $20 part. He said he will ask the technician to look at it again with that information and I will receive a call back within 24 to 48 hours.
That was 8 days ago. I emailed Sears 3 days ago with no resonse.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $205.