I purchased a water heater on 2/8/14 using the sears phone service (gas water heater department) , the associate promised me few discounts and I agreed to the total amount of (approximately )1080 dollars but then my card was charged a different amount which I wasn't sure about. (I came to know from the email from Sears- your order is processing).
Puzzled with the price breakdown and the fact that no discount was applied , I called the customer service again. This time another representative picked up and said that I would be getting another email confirming the refund and my card will be charged only for the promised amount. I checked my card today and was confused with a different amount. So again called up the customer service couple of times -they were just switching me to different departments.
I gave them the order number and they were not able to help me out. I was totally frustrated . Then finally a representative -manager picked up the phone explaining about the refund .Wasted about 4 hours of my time dealing with different department (sears customer care/ water heater department etc) it was so frustrating to talk to many customer service people who was not able to give me the actual answer. I have never spoke to such a worst customer service people.
During the purchase of water heater , all I was thinking that I am purchasing it from Sears. But it was very complicated to know different customer service departments which will not be able to look up my order through reference number.