Very disappointing Sears has been at my house three times so far to fix my washing machine and it still has not been fixed yet. They had scheduled me an appointment today between one and five.
I’ve been home since 11 o’clock. I just called to see when they were coming and the lady who I could barely understand speaking English said “ they tried to call me twice but nobody answered so they didn’t come to my appointment “ I checked my caller ID nobody from Sears called in fact only my mother had called and that was a two minute call. I know for a fact that they did not try to call me. I am going to end up canceling my contract.
Sears used to be a reputable company but it is not anymore. They’re useless in my eyes and I’m very mad
Reason of review: Poor customer service.