Christmas holidays is not the time to cut back on hiring employees to help customers. I needed to ask a question about a certain item, but would have to wait in check out line in order to talk to someone.
No one on floor just to help. When I did finally want to purchase some items, the wait to check out was approximately 35-40 minutes. Two employees waiting on hugh amount of customers.
All those in line were not very happy with the wait as neither was I. Probably will not shop at Sears again during the holidays.
Reason of review: Poor customer service.
I didn't like: No customer service.