We purchased a freezer at Sears. When we went in, we would have liked to be able to look at them without being hassled.
But, of course, here comes the sales guy talking 90 miles a minute. My husband was ready to walk out, but I really wanted to get the freezer. I told him we would come find him when we were ready, but he didn't move. I finally decided on what I wanted.
When he rang it up, he was very rude when we asked about the discount using our Sears card. Said we didn't qualify. Then we asked about the free delivery....again, we didn't qualify, but wouldn't say why. If I hadn't wanted the freezer, I would have walked out.
I called back to ask a question and had to call 5 times to get the answer. They just kept putting me on hold and apparently walking away.
Doubt that I'll purchase any appliances from them again. Their customer service really needs an overhaul before really *** another customer off and they lose the sale.