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I purchased a stove top from sears with a 5 year repair warranty, called and spoke with Jerri she started by wanting me to "PRE= Diagnose" what was wrong, which I did at least 15 times she wanted me to get into the cabinet to see what I could do to fix it, then since I explained to her that I have limited eye site and a disability, I could not do that, she then wanted me to go to my Breaker box and turn it off the electricty , again I explained about my disablitty.we were going back and forth for 20 min.

+ she wanted me to wait until someone could be at my home to "PRE Diagnose the issue...This is an imposition and when did PURCHASING A WARRANTY CONTRACT MEAN i HAD TO FIX IT MYSELF." Finally getting an appt for 10 days away and would not be able to cook food for that time-frame is very unexceptionable for a company as big as SEARS.I can promise you now NEVER purchase from SEARS again.

Review about: Sears Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.


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