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I purchased a stove from Sears, July 2018. I’ve had 5 repairs for the same thing. Top of door yellowing. Sears states the technician has to deem it unrepairable. The technicians walk in and either assure me they can fix it or tell me they know it can’t be fixed. The...
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Company wrote 0 private or public responses to the review from Jun 12.
Anonymous
Et Tu Brutae.user

Although my perspective is introspective as sole opinion, I hope that the information may be beneficial and offer some insights into how to get your warranty issues satisfied ...

1.6
I liked
  • Reasonable price
I didn't like
  • That its defective
#1278168
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My name is Tim, I have paid for my protection agreement "sears protection agreements" on time every year and I have never had to us til now. First when you need sears to spend money on your appliance they send you to a foreign land on the phone and you cannot...
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Company wrote 0 private or public responses to the review from May 07.
I didn't like
  • Protection agreements
#1249827
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Sears - Insurance policy is not being taken care of

I have a Vacum Cleaner purchased like 3 years ago and purchased insurance of 3 years protection under sears. After it broke contacted them even I have a valid insurance policy expiring May 2018 but they are not valuing that. I will have to take it to the company leadership because I have proof in hand
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 19.
1.0
Details
Layout of Store
#1214101
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I have been trying to get my refund for an installation that I have already paid for that could not be done due to cabinet restraints. The installer was up front that the microwave I purchased would not fit. Each time I call its as if they never heard of this before....
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Company wrote 0 private or public responses to the review from Mar 15.
2.1
I didn't like
  • Refund processing
#1211251
Reply to reviews
I've been a Sears customer for many years and have purchased several appliances over the years. We purchased a microwave too, but the people that delivered it could not install it because even though we paid for installation, it is done by other people. Our order did...
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Company wrote 0 public responses to the review from Jan 26.
#1177011
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I purchase a new snow blower in Aug 2016. I used the snow blower one time for 30 min. I empty the fuel tank until I was ready to use it again. I put fresh gas in it and it did not start. I check everything and I read the manual and did everythink it said. I called the...
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Company wrote 0 public responses to the review from Jan 04.
Anonymous
Anonymous

Type your message here

2.0
I didn't like
  • Phone customer servive
#1162272
Reply to reviews
I was scheduled for carper cleaning on Tuesday, November 21 from 1 pm - 6 pm. A Sears representative left me a voice message on Saturday, November 18 to confirm. left them a message on the same phone number they called me from confirming my appointment. After taking...
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Company wrote 0 public responses to the review from Nov 21, 2017.
#1135050
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SEARS advertised A VISE on their sales floor in Spotsylvania floor (my local Richmond store didn't have the sale price) at 59 but rang up as 109, their computer showed all my information but they said I was not a club memer. I know I have points, now Im wondering to...
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Company wrote 0 private or public responses to the review from Oct 15, 2017.
2.7
#1115290
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What’s up with Sears? Called for nearest drop-off location to get my CRAFTSMAN leaf blower repaired and was told to go to the Colonial Heights store at South Park Mall. Drove over there and was told that service plan was expired and they would no longer repair the...
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Company wrote 0 public responses to the review from Oct 10, 2017.
bfthptl
bfthptl

Never got a call back form the Store Manager.Got this response back from SEARS which in addition to numerous grammatical errors seems to dispute that the item in question is a...

Anonymous
Anonymous

Take it to your local repair shop you will get better service and a better rate. Rochester NY

4.3
I liked
  • Clever store manager has someone screen her calls
  • Sears leaves customer in a bind to build character
  • Hr associate who screens calls for the store manager is nice
I didn't like
  • Sears service and repair referred me to store
  • Sears service and repair referred me again to store
  • Associate told me to take item to third party for repair
#1113258
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA. A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time...
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Company wrote 0 private or public responses to the review from Oct 09, 2017.
Anonymous
Anonymous

4/10/18Still no refund for the “approved” service calls.Total loss: $300I contacted the email that I had to send the invoices for payments. They replied asking for a bunch of ...

JerGer
JerGer

Update: In the meantime I got a call requesting me to move my service call to 10/25/17! After all that time requesting a sooner schedule, I guess they decided to push it away....

1.0
I didn't like
  • Rudness
  • False advertising
  • Poor quality
#1112592
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