State: Virginia City: Richmond Clear all filters (11 of 5261 reviews match)
filters
state:
city:
product:
Show
I purchased a stove from Sears, July 2018. I’ve had 5 repairs for the same thing. Top of door yellowing. Sears states the technician has to deem it unrepairable. The technicians walk in and either assure me they can fix it or tell me they know it can’t be fixed. The...
Read more
Anonymous
Et Tu Brutae.user

Although my perspective is introspective as sole opinion, I hope that the information may be beneficial and offer some insights into how to get your warranty issues satisfied ...

1.6
I liked
  • Reasonable price
I didn't like
  • That its defective
#1278168
Reply to reviews
I have been trying to get my refund for an installation that I have already paid for that could not be done due to cabinet restraints. The installer was up front that the microwave I purchased would not fit. Each time I call its as if they never heard of this before....
Read more
2.1
I didn't like
  • Refund processing
#1211251
Reply to reviews
I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA. A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time...
Read more
Anonymous
Anonymous

4/10/18Still no refund for the “approved” service calls.Total loss: $300I contacted the email that I had to send the invoices for payments. They replied asking for a bunch of ...

JerGer
JerGer

Update: In the meantime I got a call requesting me to move my service call to 10/25/17! After all that time requesting a sooner schedule, I guess they decided to push it away....

1.0
I didn't like
  • Poor quality
  • No customer service
  • Do not pick up the phone during work hours
#1112592
Reply to reviews
I bought $10,000 of flooring from Sears, which they installed. They replaced the small trim at the floor seam with painted white, which is hideous next to my brown stained baseboard trim. The scratched my hardwood floors when moving furniture in order to install the...
Read more
1.0
I liked
  • Product
I didn't like
  • Customer service and their handling of my complaint
  • Crappy installation of flooring
#957055
Reply to reviews
Sears has the worst customer service i have ever encountered. I brought my mower to them for general maintenance. The girl couldn't tell me whether the $50 deposit would apply to any final invoice. I was also never told the mower would be shipped to parts unknown to...
Read more
1.0
I didn't like
  • Service
  • Poor customer service
#622920
Reply to reviews
I placed an online order and it went through, so they charged my credit card. Few seconds later, I received an e-mail that the item is out of the stock and they have cancelled my order, but they will refund my money within one week. I want to say, that I checked the...
Read more
#488387
Reply to reviews

With Official Company Response

My LG refridgerator stopped working on 7/26/13 I called Sears to have a repair tech come look at it under my Warranty. I couldn't have anyone come look at it until 7/31/13. This was the soonest they could schedule one. I had to stay home all day since they had to...
Read more
SearsCares
Sears Response

Dear Mykona, My name is Dianne and I am part of the Sears Cares escalations team. I can understand your frustration on this matter. I cannot imagine what is going on with the ...

Anonymous
Marita

I too have had similar experiences! Sorr this is happening to so many people. Sears is a really bad company and it's warranties are useless!

#439174
Reply to reviews

With Official Company Response

I have been dealing with Sears since early January over a hot water heater repair. First it took a week to get a back, then it was the wrong part, then it took another week to get a part the part was installed but didn't work!!!!!!!!! I have spent over a month dealing...
Read more
Anni71
Anni71

Ok.....I feel it necessary to add a note to my complaint. I was called by Sears Corporate Customer Escalations (or something to that effect).....and guess what.....the WONDER...

Anonymous
Della

Oh my goodness. this is me with my washing machine. I am still waiting to have it fixed. They called today at 10:38 and said someone would be there between 11 and 3 (they have...

#299759
Reply to reviews
Sears service schedulers did not speak English well enough to let me know that my service tech would not be coming. 3 calls to them netted two different INCORRECT answers and a hang up. The first operator said that the tech would be here; I repeated that information...
Read more
#276877
Reply to reviews

Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More
Sears has the WORST customer service of all major retailers. We will never buy from that company again based on our most recent experience. I had purchased a replacement Craftsman lawn mower on April 30, 2011. This mower replaced a Craftsman mower that I purchased...
Read more
wbsbabe
wbsbabe

You should report them to the consumer protection agency and the better business bureau because it seems clear at this point that sears knows it is selling defective lawn mowe...

Anonymous
anonymous

Did you add the 20oz bottle of oil that came with the mower? If not thats customer abuse.

#241357
Reply to reviews