Update by user Jun 16, 2013
Once again, nothing but lies from Sears. Told credit would appear 6/15...but alas, no credit yet.
They just stall and give you dates that mean nothing. They really just do not care about their customers.
Original review posted by user Jun 12, 2013
Purchased a riding mower and was unhappy with product. After service was unable to repair decided to return for credit.
U.nit was picked-up 20 days ago and we are still waiting for credit. Every person gives different answer. No one is empowered to resolve problem. They just email problem to another department and we wait for credit.
Department Manager does not return phonecalls.
Store Manager just says it takes 7-10 days for item to be credited even though it was picked-up 20 days ago. Each time you call you are on hold forever while they read case notes then tell you it will take longer for them to research issue.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $954.