I called Sears in November for service on our Kenmore Elite HE front load washer, the service guy came right out the "next week" and he said bearings were bad, he would order them and be back "next week".
After two supposed ship dates have past and no parts, its now Jan 16 2010 and they said parts would be shipped the 29th of Jan!
WTF! Two months without a washing machine! By the way its only 4 years old and I bought the extended service program that is supposed to cover it so we'll see. Do I have any recourse?
All I get from customer service in India is that Sears is sorry! Whose paying the laundromat bill?
Monetary Loss: $700.