On September 14th I called in my refrigertor that is under warranty. The soonest they could come out was the 21st. They did not fix so I called that day at 5PM and was told they could not help me and to call next day. I called at 8AM and explained the problem. The repairman was going to be there in the AM on Thursday. The Sears office called me and said that the repairman would be there at 1PM. Of course, he never showed. I then called at 3PM and was told he would call me in 3 to 5 minutes. He was a No Show! Finally, a guy came out the next day (23rd) and he checked his computer and no one showed on Thursday. On the 24th he order parts and said on Monday. Of course the parts did not show up until October 7th in the AM. I called to tell them that I had the parts. Thus an appointment time was set up for the 11th in the afternoon. On the 11th at 8:05AM i called to confirm and everything was fine. However, at 3PM I called again since no one showed. Of course, they could not find the appointment this time.
We finally settled on the 13th in the AM. I canceled my other 4 warranties except for the refrigertor. Once it is repaired, I'll cancel that warranty and mail you my cut up credit card. I will never shop at Sears again (been a 30+ year customer). It should not take a month to fix a refrigertor. I am Not Santa Claus! You have the worst customer service - it was not that way in the past. Now I know why my neighbors told me not to shop at Sears.
Sears is within walking distance to my house. Once the refrigerator is fixed, I'll remove the sign on my front lawn. If I do not hear back from you before November 1st, I will pass out flyers in the parking lot to let others know about your service!!!!
By the way, why do you have a corporate phone to hear complaints when you can't do anything?