Sears - Warrantee Customer Service Extremely Frustrating on
For years we have been buying Sears appliances and back pack leaf blower plus their extended warrantee. They have been extremely good until now.
My husband went to take the high end professional back leaf blower in for repair at our local Sears. He was told he would need to drive it more than 1 hour and several tolls to another site for repair. (In the past, we always just brought it back to this store.) My husband refused and asked for a manager. My husband told the manager to transfer the blower to whatever store was necessary.
Yesterday we got an automated call that the blower couldn't be fixed so we needed to go into the store and purchase a replacement using the Sears credit (not transferrable). My husband went into the store at 10 am (as all mall stores open then). Sears didn't open until 11 am. He returned just before noon to find the employee he needed to speak with at lunch.
He returned again and the employee said my husband needed to call a phone number and have them order it as the store doesn't carry that model any longer. My husband is now on his 5th transfer on the phone trying to get someone to order the replacement. He has had to give them the model number from their website as they couldn't find it. They wrote up the order and want him now to PAY FOR THE REPLACEMENT blower even though he started with the fact he had a credit from the warrantee.
He is now on transfer #6 as I type. We are now more than 4 hours into what used to take less than 20 minutes.
Won't be buying another blower EVER from Sears nor their extended warrantees. Sad as we have been loyal customers for more than 20 years.
Reason of review: Warranty issue.
Monetary Loss: $300.
Preferred solution: Full refund.
Location: Merritt Island, Florida
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A Sears manager at our local store finally took pity on us, made a call and now a replacement backpack blower is on its way. We went to the store to say thank you and found the manager has now gone to work for Lowes. We really appreciate his help in his last couple of days at Sears!
Sears is junk buy a stihl
I hate the idiots who go around with loud leaf blowers disturbing the peace and wrecking my sleep.