I returned a 19.2 volt battery that was under warranty because it died, the battery I had was discontinued so they gave me a cheaper model that did not have the same features as the returned battery. When I went to post this compliant, got a pop up window that asked that I please contact sears social media customer service before posting a negative review.

I did and for 3 days they asked for details, sale check numbers etc and promised to resolve the problem. Finally a email cones that says sorry we can not help. Sears deserves to be closing all their stores an going under with public relations like this.

I have already started replacing all my sears tools with a more reliable, customer oriented company. I suggest you avoid sears like the plague.

Company wrote 0 public responses to the review from Feb 14, 2013.
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