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1 comment

I have a Sears gas grill. It is only 3 years old and 2 of the burners rusted out.

The warranty covers this for 5 years. After being on the phone with 10 different for almost an hour, I found out that I would have to pay a tech $101.00 to come out a verify that the parts rusted out. The parts cost $43.00. The left hand does not know what the right hand is doing.

I will never buy another thing from this crooked company.

No wonder they are losing money and closing stores. Bunch of crooks!

Product or Service Mentioned: Grill.

Reason of review: Warranty issue.

Monetary Loss: $42.

Preferred solution: Full refund.

I didn't like: Very poor customer service from management and retail support, No one knew what they were doing.

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Katy, Texas, United States #1177726

same thing happended to me today

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