I have a Sears gas grill. It is only 3 years old and 2 of the burners rusted out.
The warranty covers this for 5 years. After being on the phone with 10 different for almost an hour, I found out that I would have to pay a tech $101.00 to come out a verify that the parts rusted out. The parts cost $43.00. The left hand does not know what the right hand is doing.
I will never buy another thing from this crooked company.
No wonder they are losing money and closing stores. Bunch of crooks!
Product or Service Mentioned: Grill.
Reason of review: Warranty issue.
Monetary Loss: $42.
Preferred solution: Full refund.
I didn't like: Very poor customer service from management and retail support, No one knew what they were doing.