i have made several phone calls concerning warranty work on my lawn tractor over three days. i have been hung up on, lied to about appointments and generally given the run around from sears about when they will fix my tractor.
half of the reps i have talked to cannot be understood on the phone. i have been passed from one rep to another
in the process most of the time i will be hung up on.i have been told that i will receive e mails and phone calls neither has happened. i have spent several hours on the phone and lost a days wages when a tech was supposed to show and never did. i used to be able to call a local shop and set up appointments.
that is not the case any more. this service is awful.
i have been a good customer of sears. but this experience makes me want to go elsewhere
This person wrote the review because of warranty issue at Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).
The most disappointing in user's experience was 3 days and still no tech, sears customer solutions department and way i was treated. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.