My name is Roosevelt Buie. I bought a washer alone with sears protection plan in 2015.
My washer stop working on April 18, 2018. April 19, 2019 I filed a complaint. Representative scheduled for a repair man to come on April 22, 2018. No repair man showed up.
They called again and said reschedule again I did no one showed. Ok I reschedule again a technician showed up looked at it and said I need a transmission. All parts ordered and are at my house waiting on sears to repair. I called they gave me an appointment for June 30,2018 no one showed up.
Parts are still in the floor waiting to be repaired on washer. I'm disappointed in there services this has been going on for 3 months. Bad business , bad services. Forgot to put this in the repairman lied and said he showed up.
I've taking days off work waiting on repairman. I'm fed up.
Product or Service Mentioned: Sears Washing Machine Repair.
Reason of review: Poor customer service.