The washing machine I bought failed after 3 months. After 3 repair attempts, each requiring ordering parts and almost a 2 week wait between appointments, they finally agreed to sent a replacement washer as they would not do a refund.
It was DOA on delivery. I don't even want this washer if it's this bad. Now they claim they don't warranty replacements and they wont refund anything. They say they will repair it and have no record of my previous calls so they will be starting the repair again.
I know they won't have the parts and it can't possible be repaired until the second visit if at all. You can't talk to anyone because when you call the number 800-479-5899 they say they have no manager or supervisor and there is no one else to talk to.
This person wrote the review because of poor customer service of kenmore washing machine from Sears. Reviewer claimed that he or she lost $450 and wants Sears to read this review and look into the issue (if any).
The most disappointing in user's experience was repair service, return policy, lack of after sale support and careless attitude from staff. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Sears for you to read. This information may help you with your purchase decision.