October 30: Samsung washing machine will not drain. call sears to schedule repair.
have to wait two weeks for a technician. Nov 13: technician replaces drain pump, says machine is working. after he leaves, I wash a load of towels. Machine still does not drain.
:-( Call Sears, they have tech call me. he says try something lighter. it still does not drain. Sears cannot schedule another visit any sooner than 2 weeks out.
Nov 29: technician expected 1 - 5 PM. Sears calls at 4, says tech is sick. earliest appointment available is three weeks later on Dec 20.
NO ONE in customer service or protection agreement can schedule sooner. so, October 30 - Dec 20 without a washing machine, and if they have to order parts, even longer.
Product or Service Mentioned: Sears Washing Machine Repair.
Reason of review: Poor customer service.
Preferred solution: FIX MY WASHER .
I didn't like: People refused to do more than minimum.