Franklin, Virginia
Not resolved
Customer service

Scheduled a repair for a washing machine that stopped working. Technician came out very next day.

Great! Had to order parts, which were delivered to the home, another positive note. Then on the day they were supposed to make the repair, we were informed they could not make the appointment, and it would be 3-4 weeks before they could come out. After numerous phone calls (one on which we were put on hold for over 30 minutes) we are resigned to having to wait until they decide to come.

We tried to be loyal to Sears, but after this, we will think twice in the future. So disappointing.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Sears. The most disappointing about washing machine repair at Sears was poor customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

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