Franklin, Virginia
Not resolved
Customer service

Scheduled a repair for a washing machine that stopped working. Technician came out very next day.

Great! Had to order parts, which were delivered to the home, another positive note. Then on the day they were supposed to make the repair, we were informed they could not make the appointment, and it would be 3-4 weeks before they could come out. After numerous phone calls (one on which we were put on hold for over 30 minutes) we are resigned to having to wait until they decide to come.

We tried to be loyal to Sears, but after this, we will think twice in the future. So disappointing.

Reason of review: Poor customer service.

I didn't like: Poor customer service.

Company wrote 0 public responses to the review from Apr 17, 2015.
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