I have been frustrated with sears repair process for a long time. My husband and I purchased a used front load washer from the sears outlet in Kentucky.
Trusting that it will still be a good product. After a while we had some residue problems staining our clothes and having to run more cycles to get them cleaned. That means more water and electricity. Every time I do laundry I waste time checking each piece of clothing to see what needs to be washed again.
I have called and gotten advise on how to clean the washer. I have and kept up with the maintenance and still have the same problem. Also I had service a couple of years back however that doesn't count. In the end I need to call 3 times in one year for them to do something about my washer.
I have photos of this issue and is ruining my clothes and my wallet. I need someone that will be willing to help and care about customers.
Product or Service Mentioned: Washing Machine.
Reason of review: Bad quality.