State: Washington City: Bellevue Clear all filters (7 of 5011 reviews match)
My brand new Kenmore Laundry Center got out of the truck on the Highway the same day I went to pick it up at the Sears store. It was instailled at the house and was dropping the water outside from the bottom part of the unit. The Sears technician came to check it. The...
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Refrigerator Review

I am appalled at these stories. My experience today shouldn't have been suprising. Spoke with 5 people.. Alice, Marvin, Maureen, Blue, Beth... With varying levels of limited intelligibility.. Never resolved my damaged deliverer refrigerator... Pathetic
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Kenmore Refrigerator Review

NEVER buy anything at Sears. I bought a Kenmore refrigerator 2 years ago. Compressor went out and it smelled like my kitchen was on fire. After 15 calls and a call to the store manager at Mid Rivers Mall, he refused to do anything about it. I am stuck with a lemon frig!
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Product or Service Quality
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Bought two mattress sets and a stove. What a nightmare, first one of the mattress sets was incorrect and so we go to correct it downstairs and aren't given our stove receipt. They changed the delivery of stove and then wouldnt take our old mattresses after we paid for...
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I'm in a similar situation up here in Mt Vernon/La Conner. Ordered two beds and they delivered only one. Still waiting. I think something's fishy going on with the deliv...

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I ordered a mattress from Store and they promise me a date when i would receive my mattress. One day before delivery date, I got a call from Sears that your item is on time and will be delivered on time. On delivery date i was waiting for my item but no call from...
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With Official Company Response

We purchased a service agreement for our GE range. It took a week for them to just come and look at it, then they had to order a part and said they couldn't come back for another 3 weeks. I waited the 3 weeks and they were supposed to come between 1pm and 5pm on...
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Sears Response

Pickapurse, Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please accept our apologies for the trouble you ran into with the appointment for y...

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I ordered and entertainment center paid for it and i was sent a 5.00 dish instead you read right a dish now they want me to pay again reorder my entertainment center i will not this is the third time they screw up they do not refund your money either they keep sending...
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
(888) 204-4019