(24 of 4824 reviews match)
Latest review first
So frustrated with Sears repair service. I have a dish washer that has gone on the blink. Called for a repair appointment and ended up speaking with someone in the Philippines who spoke broken English and was very difficult to understand. But I did finally get an...Read more
Sears used to be family and customer friendly. Trying to not go under they have made changes to things like return policies, not looking at the big picture they are cutting their own throats. I bought a coat, used my shop your way number, loyal customer. Was out of...Read more
I purchased a stackable one-unit washer dryer in October 2015 from Sears with the standard one-year warrantee. Several months after purchase it required a service call and supposedly the problem was fixed. Several months later the EXACT SAME problem recurred -- and...Read more
Sears Customer Care Review
So I call a local repair shop to repair my cheaply made Kenmore freezer door. They come out the same day only to be told only Sears can repair it. When I call Sears they can only come out 5 days later and then have the nerve to try to sell me all kinds of programs and addins. $39 per month for appliance warranty! Really? *** off Sears!
Sears Manager Review
I bought boots for the winter on 9/11/15. I didn't start raining until recently. I wore them four times and the heel completely broke. I went to the seats in Stockton to exchange and they said since I didn't have a receipt they would not exchange them. I asked to speak to the manager and all she said was OUCH! Infuriated!!! Never shooing at Sears again!
Bought refrigerator, washer and dryer from sears. The delivery team that delivered and installed failed to do the most standard and basic thing on installing a washer, they failed to apply or check that the hose for the hot and cold line did not have a rubber gasket. ...Read more
Awful experience. The tools that Sears make are just not what they used to be. A new set of sockets was bad enough to fail after using it three times. I went to Sears in Southcenter Mall, Seattle, WA, to return them and exchange for another but did not have my...Read more
- Variety of tools available
I didn't like
- Some tools are of low quality
- Abusing customer service
- No solution
Order a oven and refrigerator promised delivery on 12/23 notified on 12/21 that it would not deliver until 1/10. Offered 100.00 for the inconvience. What do you think no holiday entertaining. Medical procedure day after Christmas will be layed up. No corporate person...Read more
With Official Company Response
Sears - Very Poor Customer Service.
I bought a wrongly advertised queen mattress. It was advertised to be firm and was delivered so soft one could fall through it. I sought to exchange it with a more expensive mattress and was told I had to wait 30-days. I thought this was crazy so I returned the...Read more
Ordered outdoor furniture, received 4 of 5 pieces, 5th piece returned due to damaged while shipping. When speaking with customer for SEARS I was told that I would have to place the order AGAIN because of their inadequate billing. I do not understand that if the...Read more
Approximately 18 months ago we purchased a Sears model washer dryer set manufactured by LG. while washing a cotton blanket, a couple towels and kids socks and underwear the interior glass (front loader) shattered during the tumble cycle. We heard a loud thumping and...Read more
six times Sears has been out to fix my flat screen purchased there and keeps repairing the same part which does not fix the problem. Then they made me purchase an extended warranty or would not come out again. Now they are telling me i must wait 2 weeks for a part...Read more
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