State: Washington City: Seattle Clear all filters (24 of 4824 reviews match)
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So frustrated with Sears repair service. I have a dish washer that has gone on the blink. Called for a repair appointment and ended up speaking with someone in the Philippines who spoke broken English and was very difficult to understand. But I did finally get an...
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Anonymous
Anonymous

Just call and cancel it they will give you a refund. Hire a reputable local repair company you will be glad you did. When they do show up it will be a salesman who can’t fix i...

1.0
I didn't like
  • Poor customer service
#1133136
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Sears used to be family and customer friendly. Trying to not go under they have made changes to things like return policies, not looking at the big picture they are cutting their own throats. I bought a coat, used my shop your way number, loyal customer. Was out of...
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2.7
Product
I liked
  • Sakes and quality
I didn't like
  • Return policy
#1045965
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I purchased a stackable one-unit washer dryer in October 2015 from Sears with the standard one-year warrantee. Several months after purchase it required a service call and supposedly the problem was fixed. Several months later the EXACT SAME problem recurred -- and...
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Anonymous
Anonymous

A warranty is like insurance,when you dont have it nothing can be done about it.

1.9
#951227
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Sears Customer Care Review

Sears
#882681
So I call a local repair shop to repair my cheaply made Kenmore freezer door. They come out the same day only to be told only Sears can repair it. When I call Sears they can only come out 5 days later and then have the nerve to try to sell me all kinds of programs and addins. $39 per month for appliance warranty! Really? *** off Sears!
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Sears Manager Review

Sears
#732961
1.0
Details
I bought boots for the winter on 9/11/15. I didn't start raining until recently. I wore them four times and the heel completely broke. I went to the seats in Stockton to exchange and they said since I didn't have a receipt they would not exchange them. I asked to speak to the manager and all she said was OUCH! Infuriated!!! Never shooing at Sears again!
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Exchange, Refund and Cancellation Policy
Bought refrigerator, washer and dryer from sears. The delivery team that delivered and installed failed to do the most standard and basic thing on installing a washer, they failed to apply or check that the hose for the hot and cold line did not have a rubber gasket. ...
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#904636
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Awful experience. The tools that Sears make are just not what they used to be. A new set of sockets was bad enough to fail after using it three times. I went to Sears in Southcenter Mall, Seattle, WA, to return them and exchange for another but did not have my...
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1.7
I liked
  • Variety of tools available
I didn't like
  • Some tools are of low quality
  • Abusing customer service
  • No solution
#649575
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Order a oven and refrigerator promised delivery on 12/23 notified on 12/21 that it would not deliver until 1/10. Offered 100.00 for the inconvience. What do you think no holiday entertaining. Medical procedure day after Christmas will be layed up. No corporate person...
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1.0
#574060
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With Official Company Response

I bought a wrongly advertised queen mattress. It was advertised to be firm and was delivered so soft one could fall through it. I sought to exchange it with a more expensive mattress and was told I had to wait 30-days. I thought this was crazy so I returned the...
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SearsCares
Sears Response

Hi There--We're disappointed to hear about the lack of customer service you've experienced. Purchasing a new mattress should be an exciting time and it sounds like we failed t...

Anonymous
Gindjurra

If the amount they refused to refund was less than $40, you might try small claims court -- the filing fee in Washington is less than that, and most corporations, even well-ru...

2.0
#555569
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Ordered outdoor furniture, received 4 of 5 pieces, 5th piece returned due to damaged while shipping. When speaking with customer for SEARS I was told that I would have to place the order AGAIN because of their inadequate billing. I do not understand that if the...
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Anonymous
snake

Sears is going out of business. They ripped me off on a mower. Never again. :(

arty
arty

I am seeing a lot of complaints about Sears. I too have found that their Warranty Service is useless! I have paid over $3000.00 for a zero turn mower that is now being used as...

#345000
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Approximately 18 months ago we purchased a Sears model washer dryer set manufactured by LG. while washing a cotton blanket, a couple towels and kids socks and underwear the interior glass (front loader) shattered during the tumble cycle. We heard a loud thumping and...
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Anonymous
Anonymous

I refuse to buy LG or Sears. LG makes junk. If sears is marketing their product under their name they are just as bad. There is a class action on some of their products. S...

Anonymous
Bren

I had a similar experience. I purchased a Kenmore elite washer dryer set in July 2012. I was washing towels today and the interior glass shattered. I was told it was out of...

#329801
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears Recently Discussed

 
six times Sears has been out to fix my flat screen purchased there and keeps repairing the same part which does not fix the problem. Then they made me purchase an extended warranty or would not come out again. Now they are telling me i must wait 2 weeks for a part...
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jsklink@hotmail.com
jsklink@hotmail.com

still no help from Sears regarding my faulty television even though i have the extended warranty and a rep said they would help. It has been over a year and a half and it sti...

Anonymous
Sears Cares

Dear Jsklink@hotmail.com, My name is Stephanie L. and I am part of the Sears Social Media Escalations team, we have just come across your post and would like to extend our ...

#317218
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