Not resolved
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy

Update by user May 31

As of 5/31/2018, I have not received a refund, however I did receive an email stating they needed my address and a bill or paper statement with my address to confirm, which was sent today. I cannot believe this ordeal began on February 11, 2018, and I still won't have the water filter I need.

Oh, and to make a correction, the refund amount is $106.35, not $11.

The system would not allow me to go back and make the correct. Well, as I always end...."The Saga continues"...

Original review posted by user Apr 26

I contacted Sears on 2/11/18 to order a replacement water filter for my refrigerator. The part arrived on 2/22, during installation, I realized it was not the right part. Here is where the nightmare begins:

2/24 - (online chat) Sears rep (Jarnell) said I would be contacted by seller.

2/25 - email received (Sheryl) stating vendor who sold item would contact response received

2/27 - email received (Sheryl) asking why I wanted to return it.

2/28 - email sent explaining (once again) reason for return

3/04 - email sent inquiring about the status of my return request.

3/08 - (online chat) Sears rep (Wilma) said she would escalate the case

3/12 - email received (Zandra K.) asking which replacement part I needed.

3/25 - (online chat) Sears rep (Margaret) said she will make sure I receive return process info.

4/02 - email received on return process

4/20 - item returned with tracking info.

4/25 - item refused by vendor

4/26 - (online chat) Sear rep (Grayson) said refund would be put into process.

...and the saga continues....

All I want are two #9083 replacement water filters

....that's all.

Product or Service Mentioned: Refrigerator Part Replacement.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $11.

Preferred solution: Full refund.

I liked: Convenience.

I didn't like: Return policy.

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