I contacted Sears on 2/11/18 to order a replacement water filter for my refrigerator. The part arrived on 2/22, during installation, I realized it was not the right part. Here is where the nightmare begins:
2/24 - (online chat) Sears rep (Jarnell) said I would be contacted by seller.
2/25 - email received (Sheryl) stating vendor who sold item would contact me..no response received
2/27 - email received (Sheryl) asking why I wanted to return it.
2/28 - email sent explaining (once again) reason for return
3/04 - email sent inquiring about the status of my return request.
3/08 - (online chat) Sears rep (Wilma) said she would escalate the case
3/12 - email received (Zandra K.) asking which replacement part I needed.
3/25 - (online chat) Sears rep (Margaret) said she will make sure I receive return process info.
4/02 - email received on return process
4/20 - item returned with tracking info.
4/25 - item refused by vendor
4/26 - (online chat) Sear rep (Grayson) said refund would be put into process.
...and the saga continues....
All I want are two #9083 replacement water filters
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $11.
Preferred solution: Full refund.
I liked: Convenience.
I didn't like: Return policy.