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We purchased a Kenmore water heater that was warrantied for 12 years. We paid more for that product because of the warranty.

5 years in, the water heater quit working. We went back to Sears and they could not provide us with one and sent us on our own to find a natural gas 50 gallon heater. They agree to give us back a credit for 899.00. We purchase one for 757.00 and they will not reimburse us!

We believe they are a fraudulant and misleading company.

They misrepresent their products and warranties. We are now trying to deal with their corporate headquarters on this issue and we have filed a complaint with the Nevada State Dept of Insurance.

Product or Service Mentioned: Kenmore Water Heater.

Reason of review: Warranty issue.

Monetary Loss: $757.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jan 26.
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Anonymous
#1437534

We contacted the Nevada Dept of Insurance and received quick assistance with resolving our water heater and warranty issue. We received a full refund.

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