I purchased a Nordic Track Treadmill through Sears. It's not uncommon for a distributor to outsource the extended warranty - however - this is the stupidest company to use as a representative of your company.
I call to use my warranty on a the treadmill I purchased and the number has me go through the million options to "get me to the right operator" - whatever... - but I get to a person who can not locate my item within my account, so I have to get the information updated and then I get transferred to this company "icon" who is now ther owner of my extended warranty. But wait - they don't really deal with the customers, they just outsourced you to another company... ok...
so now that they have all of my information Right, I am told that they will contact the company that will come and fix my treadmill. And Then That company will contact me within 3-5 business days to then schedule an appointment with me. That is absolutely the stupidest thing I have every heard in my life. Then just give me the flippin number of the company you are using and I will call and have the appointment and parts taken care of myself.
What's the point of this extra comnpany "icon" (BTW, *** name) all they are doing is ruining the customer service experience.