we as a family purchased a refrigeator from sears on 6/16. paid 1700 dollers, reaceved on 6/19 at 6 pm. which supposed to be deliver between 2 to 4 pm. the del person broke inside glass outside of my dryway, minor problem right, can be replace. Brought the ref inside the house, wife inspected the ref ,14 dents on the product.
del person calls the headquater ,they'll replace the
ref so we resedual the del. Next del came on 6/24 8 am. no problem right. Wrong, again a big dent on the door, once again driver calls the headquater to inform, the person on the other line will place a order for the door so the problem can be solved.
wrong again, I get a call in the afternoon from sears cust service, it would be hassel for them to
replace the door so on and so on, instead they will
give me a 100 doller gift certi for sears. Now i'm angry. I gave her a lectture and told her I would like
a new ref that i have paid for so once again i requested del date. She resedual the del on 6/26 between 4 to 6pm. No problem, i'll just leave work early, end of story. Wrong again, I get a phone call around 5:30pm from the answering machine that i'll
get the del between 10 am to 12 pm.I was on the phone after that for an hour switching back and forth between supervisor, specialist. Finally i got upset and cancel my order because no one can help me set up delivery time as it is we lost 21/2 days of work. They said everyting is automated so you have to keep reschedual delivery. No body wants to take responsibility to take care of the problem. I wa like yo-yo talking to each one and wasted my time and minute on my cell phone. Now i have to go buy another refrigarator NOT FROM SEARS THOUGH. Well, they lost one loyal customer but i guess they don't care. Only thing i'm worry about right now to get full credit on my purchase without loosing a dime. Otherwise anothe battle with them.
Product or Service Mentioned: Sears Delivery Service.