I have a service contract with sears.I call because I have a broken appliance and am on hold for 1/2 hour to schedule service and then had to wait a week for service.
The tech who came (very nice)was subcontracted by sears and changed a fuse. When he left and I ran the machine, it did not work....called sears back, waited another 1/2 hour and was told I had to wait another week for service!When I asked to file a complaint I was transferred to a dept. of 300 people who handle complaints! Maybe they can hire 300 people to determine how to improve service instead of 300 people who have no power to improve anything, but politely repeat the fact that they have inadequate service.
In the past we chose sears because of reliable service.no more!