We ordered a Sears compressor on May 16th, 2018. The product was to take 6 weeks to deliver.
We received an email two days prior (and same day) for delivery details, which was said to be June 29th. We both left work early to be at home for the delivery, between 3:15 and 5:15. At 6:30, we went on-line to learn of it's "new" delivery time. We were told the delivery truck was running late, the compressor would now arrive by 8:06.
As well, we were offered a 2% refund of the total amount of cost of the compressor. At 8:45, we tried again for a "new" delivery time. The customer service, for this attempt, was much less than helpful. She kept repeating that the delivery time was set for 3:15 to 5:15.
Really? It was nearly 9PM, at this point. It seemed to us that the delivery drivers had already decided it was too late and that customer service was covering for them. Needless to say, we CANCELED the order directly (issue resolved, other than our ire).
It is a shame that Sears chose to behave this way. It was absolutely unacceptable to us. A phone call from the delivery truck would have been nice. This is what other companies do when they are running late or need further directions.
NO CALL at all. And, though we have been customers (independently and together) since the very early 70s, we have decided NEVER to purchase another product from SEARS again.
This may have been an isolated incident, but remains unacceptable as far as Customer Service behavior is concerned. We are interested to learn of other's experiences such as ours.
Reason of review: Problem with delivery.
Preferred solution: According to the customer service agent, during the SECOND call, we will receive a full refund. Issue resolved, other that our ire..
I didn't like: Lack of communication.