paris to Sears Response less than a minute ago #1336641 Same here: ordered a microwave from sears.com to deliver to an outlet to pick up, it was late, I call and get, "oops, it won't be there for another 2 weeks." I cancel, 3 weeks later and 6 hours of calls to different people, and I still don't have my refund. Sears.com keeps saying "call the outlet store to cancel," and the stores (I've called 2 now) keep saying "We can't do anything about that, call the 800 number" Could this astonishingly bad financial theft be why the chain is going out of business? And how do I report this to BBB or some watchdog?
Product or Service Mentioned: Sears Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $190.
Preferred solution: Full refund.