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Dear Ruia Coe,

Thank you for contacting Sears Holdings Corporation. Thank you for allowing us the opportunity to assist you with your recent experience.

Your Warranty Claim is completed.

We will be issuing you a reimbursement in the form of a Sears E-Gift Card to assist you with your replacement, which will be sent to your email: ruiacoe@***.com

Please allow 7-14 business days to receive.

Amount of E-Gift Card: $19.99

If after 14 business days you do not see you gift card, and you have followed all the recommended steps to access your gift card, please feel free to email us at csassist@***.com and reference your Case#

If you have any questions, please feel free to email us at csassist@***.com and reference your Case#: 694****

Sincerely,

Terence

Sears Member Services

800-479-****

csassist@***.com

Monetary Loss: $30.

Preferred solution: Full refund.

Sears Pros: Sorry service.

Sears Cons: Warranty is worthless, Value, Refusal to refund.

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