My husband and I purchased 8 large appliances from Sears in August 2016.We were moving and remodeling a home.
We finally had our appliances put in in February 2016. I noticed a dent in the refrigerator, I called was sent from national call center to local sears to whirlpool, NO ONE will fix it! I purchased NEW not scratch and dent! Then about 2 weeks later I noticed a crack in the door, when I looked closer, the corner was completely broken on the door!
I called the Kitchenaid manufacturer and was directed to Sears 12 days later. A repairman was scheduled for 3 weeks later and that morning called and said my issue was cosmetic and NOT covered by Sears, call manufacturer. No one is accountable for mishandling or dropping appliances! I am so dissappointed in the sales reps that never disclosed this information, sears national call center and the local sears in Idaho Falls for doing nothing and not telling me this for 2 months!
I will NEVER shop at Sears again and will make sure that all friends and relatives and dental clients and students know what a huge ripoff this store is!I have not even removed the plastic on the kitchenaid!