8 years ago I recieved a 32cc *** wacker from my mom for christmas. I didn't want to tell her i already had the same one, so i decided i'll store this one,till mine finally quits working.
well mine still works fine .A new couple moved in next door, and for a house warming gift i gave them the one i had stored . Tim came to me and said john i can't get this to start. so we checked and decided it was'nt getting spark. we both tried to get answers on fixing or exchange .I realize 8 years has passed the thing was still in the unopened box .
my folks had passed so no reciept.I get it, but no one in managment has an I.Q. higher than 40.I wasn't looking for anything for free, just a straight answer. any answer !
Funny thing though, in brooklyn center mn. over the front door "satisfaction gauranteed" huh?
Product or Service Mentioned: Craftsman 32cc 2 Cycle String Trimmer.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
Sears Cons: Terrible customer service, Lack of service, Sears customer solutions department.