I ordered a new washer and dryer online from Sears for my mother. Their website says they go above and beyond by running the washer and dryer to make sure everything is working properly.
My mom telephoned me after delivery upset because her washer was making a horrible noise. I asked her if they had run the washer, and she said no, they were in a hurry and hadn't run it.
She had called Sears to ask if someone could come and take a look at it, and she was given an appointment time for 5 days later. After I talked to Sears customer service (I use that term loosely) and all the run around and hassle, my mom decided to just return the appliances and take our business to a local company.
Product or Service Mentioned: Sears Delivery Service.