On 8/9, I purchased a dishwasher at Sears.com
On 8/10, my Visa was charged
On 9/1 (installation date), the installation company called to tell me the installer was in a severe car accident & would call to reschedule.
On 9/14, when I re-contacted the installer, & was told that my $1k dishwasher, that had been in a severe accident, was in his garage, and he would install asap.
From 9/15-9/19 I was ...volleyed around Sears Customer Service departments trying to request a new dishwasher that had not been in an accident. Bottom line - I had to accept delivery of the original dishwasher.
On 9/19, 10/4 (2:30pm), 10/4 (5:30pm), and again today, I cancelled my order.
No one should ever purchase an appliance from Sears. This is an embarassment to the company, and a very expensive hassle and waste of time for me.
Product or Service Mentioned: Sears Installation.