I bought five tee shirts from Sears on February 9, 2017. I needed some expensive tee shirts for a trip to Hawaii while hanging out in our rental house.
Unfortunately, two tee shirts were too small, so today I tried to return them to Sears. Today is March 15, 2017. I was told I could not return them; could not exchange them; could not get a gift card; could not get my money back!!! NOTHING!!!!
When I asked why I didn't know that policy, I was pointed to a very fine printed little message about 3 feet above me where I should have read that policy. And also pointed to the bottom of my receipt where I should have read about their return policy. I said that I thought they should have it posted on the counter and tell their customers that they have 30 days to return their purchases. I have been looking online for a telephone number to complain.
Thankfully, my tee shirts were not very expensive but it still makes me mad that I can't even exchange the tee shirts for a bigger size!! That is absolutely a ridiculous way to do business. No wonder they are going out of business as well as Kmart. *** return policy.
***, ***, ***. I will never, ever buy clothes there.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $15.
Preferred solution: Full refund.