My refrigerator stopped working after only 2 years. It was NOT the bottom of the line.
I bought the extended warranty. It's been 6 weeks, 4 repair visits, at least 12 hours on the phone, and them forcing a check from me that they were not entitled to because I had the extended warranty but the repairman would not leave until I gave him money. I've been without a refrigerator for 6 weeks now in the middle of a Tucson AZ summer. They got my records mixed up with someone with the same last name, showed up without informing me they were scheduled, and changed the ice maker twice even though the first time made no difference at all.
I can't make them understand it needs to be replaced and my warranty says I'm entitled to a new one.
Review about: Sears Repair.