1 comment

bought an oven from sears. It does not work.

I have been trying to exchange/repair it for 4 weeks. I had to call back several times to even set up an appt for repair because their systems is 'down.' Finally, I get in touch, set up a repair date, and they cancel. I call back, and they cannot get a tech out here for repair until 3+ weeks from now.

They refuse to exchange it until we wait those 3 weeks and have a repair man sign off on it. I decided to just return it and buy an oven somewhere else, but they cannot tell me if they will charge me for the return, because their system is 'down,' again.

Product or Service Mentioned: Sears Repair.

Company wrote 0 public responses to the review from Dec 09, 2010.
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Dehra Dun, Uttarakhand, India #220966

If they try to charge you a restocking fee, tell the manager not the flunky assisted manager you are going to file a complaint with your states attorney general about it.They wont charge you. If they do get all there names and put them on your complaint for all to see.

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