I waited for appliances ordered from Sears for 3 months. If that werent bad enough when I got mad enough to cancel my order the associates were rude and unwilling to help me.
We had financed the appliances on Sears Mastercard and now are having to deal with getting the charges removed from the card. Everytime we call sears I get someone from another country. It is impossible to understand them. The company customer service is obviously overseas and every service such as delivery and repair is subcontracted out.
Sears portrays itself as an "American Company" but Ive talked to customer service everywhere accept America! None of the departments communicate with each other so we get a different story every time we call about our situation.
This has been the worse experience I have ever had with a company and will never buy from Sears again. I called another company locally and had my appliances in 1 week!
Product or Service Mentioned: Sears Repair.
Monetary Loss: $10000.