I set an online appointment with Sears one week earlier to change the engine oil and filter for my vehicle. I have been told the vehicle will be ready within half an hour after receiving the oil filter.
The counter lady came to me after thirty minutes of waiting to tell me that she received the filter and they will start the job soon.
I wait for another an hour and half to discover that my vehicle is still in the parking lot and no one touched it. I took back the keys of my car thanking her for the "worst Service" I ever had.
Respect your customer by respecting his time.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Unprofessional.