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I set an online appointment with Sears one week earlier to change the engine oil and filter for my vehicle. I have been told the vehicle will be ready within half an hour after receiving the oil filter.

The counter lady came to me after thirty minutes of waiting to tell me that she received the filter and they will start the job soon.

I wait for another an hour and half to discover that my vehicle is still in the parking lot and no one touched it. I took back the keys of my car thanking her for the "worst Service" I ever had.


Respect your customer by respecting his time.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of unprofessional. Please immediately contact the author of this review to discuss poor customer service of sears auto center oil change. Sears needs to offer any options to resolve the issue according to poster's claims.

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