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I wish I could do negative stars. I bought my fridge (Kenmore elite) 9 months ago and the motor just went out.

I would expect when you spend over $2,000 it would last longer than 9 months. Then to top it off when I called sears to have someone come look at it, they hung up on me 2 times then after the 4th call, I was routed 6 times until finally I got someone to help me. What makes it even better is I cant get someone out to help fix this piece of *** for two weeks, meanwhile all our food we just bought is going bad. The only help I was offered is for me to go in and purchase a small fridge for the meantime at my own expense.

Since then I have called 11 times to sears with no answer. I have called 4 more times directly to the manager and was yet again ignored. it seems you have to go in directly to the store to get help and I am thinking with my anger I am better off not doing so for the time being. This for sure will be the last time that I ever shop for anything at sears and will makes sure to tell my family, extended family, and all our friends about this experience.

I should have taken the advice from others to just have bought from lowes, at least I know their customer service is better than this.

This post will go on all forums possible including my facebook page. I hope others can at least learn from this and save their money and headaches.

Product or Service Mentioned: Kenmore Refrigerator.

Reason of review: Damaged or defective.

Monetary Loss: $2000.

Preferred solution: i want a new fridge, this one is a lemon.

I didn't like: Very poor customer service from management and retail support.

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Medford, Oregon, United States #1213936

What number are you calling ? The store ?

How about calling for service since that is what you need. News flash..Lowes wouldnt do anything different. Why you ask ? Because they dont even have thier own product service.

They wont replace your 9 month old product.. NO ONE WILL unless it cant be fixed. 2 weeks is to long to wait, but why come on and say you wont buy from anyone again ? Sounds like you need to look around.

They all do this now.

Make sure you go pouting, and huff into the store. People like you make me laugh.

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