I was lied to when we got our AC and heater installed 10 years ago. The installation tech said he put in a chimney liner and it said that as well in two places on my receipt.
Now, I have had to service my heater because rust has locked up the motor. Our new technician says it's because we don't have a liner to help with proper exhaust - causing condensation. I spent over $6,000 with sears, and they are not doing anything for me now, even though the receipt reflects their was a liner installed.
Satisfaction NOT GUARANTEED. Terrible company.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of sears installation and associated monetary loss in the amount of $2300. Sears needs to issue a full refund according to poster's claims.