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I was lied to when we got our AC and heater installed 10 years ago. The installation tech said he put in a chimney liner and it said that as well in two places on my receipt.

Now, I have had to service my heater because rust has locked up the motor. Our new technician says it's because we don't have a liner to help with proper exhaust - causing condensation. I spent over $6,000 with sears, and they are not doing anything for me now, even though the receipt reflects their was a liner installed.

Satisfaction NOT GUARANTEED. Terrible company.

Product or Service Mentioned: Sears Installation.

Reason of review: Poor customer service.

Monetary Loss: $2300.

Preferred solution: Full refund.

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