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Customer service
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Product or Service Quality
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Sears has the worst customer service i have ever encountered. I had a refrigeratir delivered and the delivery men made an 8 inch gash in my wood floor.

We pointed it out to them at the time and they later denied it to the company (huge surprise). The company didnt even discuss our complaint with us. They denied our claim based on the denial of the delivery men. They took no accountability.

I will never shop at sears again. They treat their customers like dirt. I would much rather shop at a local store where they care about people. No wonder Sears is a dying company.

I am sure there are others like me.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Sears.

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