Not resolved

I bought an AC unit 7 years ago. It has a lifetime warranty that I pay for!!

It’s been nothing but a problem and Sears will not get in any hurry to come fix it! I had to move my mother in law into a hotel room because she is a heart patient. This is the second time in 3 weeks this has happened. I am not out hundreds of dollars because Sears thinks it ok to wait 7 days to come fix it!

They were just here last week!!!

Never again!! Of course now they are going out of business so no one cares!

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

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we have been sears customers for 16 years. Never again. Customer service contract might be ok for toilet paper.

to Anonymous #1483277

Agree! Never again.

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