My 99 year old grandmother called the Lloyd Center Sears Customer Service to see if they could replace an electric blanket; pursuant to the parts guy who stated that the failed controller is not available; and the agent told her that the item was out of warranty; when in fact it has a 5 year warranty; not a 1 year warranty. Then the agent told her that there was NOTHING she could do for her.
My grandmother asked what she is supposed to do with a broken blanket and the agents said; "I dont care what you do with it!"
Great Job; ;I will never shop there again....tried the online customer service and the agent Maria L;; is a bonafide ***....should train some pro's! This is really disgusting
Monetary Loss: $215.