Not resolved

Contacted Sears Repair to come out and fix washer machine. Machine is not working and a load of wet laundry is locked inside.

Appointment was made and confirmed for a Thursday morning. On Wednesday at 3:27 Sears sent an email cancelling the appointment. Just after they called and confirmed the appointment!!! Called customer service and eventually got a manager who said appointment was made in error and there was no appointment available.

We had rescheduled work schedules around appointment and now have to scramble to reschedule. No apologies, no nothing. Very ignorant representatives and an even worse manager. Did not seem concerned at all about anything the customer had to say.

Made new appointment and will wait until 5 minutes ahead to cancel it!!! Worst customer service ever.

Product or Service Mentioned: Sears Washing Machine Repair.

Reason of review: Poor customer service.

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